Privacy Policy

RKM Business Consultants (“we”, “our”, “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website rkmconsultants.ca or use our services.

1. Information We Collect

Personal Information You Provide

When you contact us, book a consultation or use our services, we may collect:

• Full name, email address, and phone number
• Mailing address and business information
• Tax-related documents and financial records (provided for service delivery)
• Service inquiry details submitted through our contact forms

Information Collected Automatically

When you visit our website, we may automatically collect certain technical data including:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs and device information
• Cookie data (see Cookie Policy below)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate and improve our tax and accounting services
• Respond to your inquiries and consultation requests
• Send appointment reminders and service-related communications
• Comply with legal obligations including CRA and Canadian tax law requirements
• Improve the security and performance of our website
• Send service updates or promotional information (with your consent)

3. How We Share Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party tools (e.g., email hosting, accounting software) that assist us in operating our business, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority (e.g., CRA requests).
• With Your Consent: For any purpose with your explicit permission.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with Canadian legal obligations. Tax-related records are typically retained for a minimum of 7 years in accordance with CRA requirements. You may request deletion of your data at any time, subject to legal retention requirements.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: To understand how visitors interact with our site (e.g., Google Analytics).
• Marketing cookies: To measure the effectiveness of our advertising campaigns (e.g., Google Ads).

You can control or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Security

We implement industry-standard security measures to protect your personal information, including encrypted communications (SSL/TLS), secure document handling, and restricted access to client data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (PIPEDA)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential uses of your data
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at ContactUs@rkmconsultants.ca.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: ContactUs@rkmconsultants.ca
• Phone: +1(365) 799-6424
• Address: 4145 N Service Rd 2nd Floor, Burlington, Ontario, Canada